Terms and Conditions of Use
These Terms and Conditions of Use govern access to and use of Buildenzo, a Belgian platform enabling private individuals to find verified building contractors.
Last updated: 5 October 2026
1. Subject
These General Terms and Conditions of Use, hereinafter the ‘GTC’, set out the rules governing the use of the Buildenzo website.
By accessing the website or using its services, the user agrees to these Terms and Conditions of Use. If the user does not agree to these terms, they must stop using Buildenzo.
2. Definitions
- Buildenzo: Belgian platform for listing and connecting professionals in the construction sector.
- User: anyone who visits or uses the site.
- Homeowner: A user looking for a building contractor.
- Company: professional or company listed on Buildenzo.
- Company profile: A page presenting a company, its contact details, services, area of operation and reviews.
- Note: a review left by a user about a business.
3. How Buildenzo works
Buildenzo enables individuals to search for building contractors by trade, province or postcode.
Listed businesses have a public profile that may include their name, town, specialisms, description, business contact details and reviews.
Buildenzo may update the website’s features to improve the service, security or user experience.
4. Access to the website
Access to the site is normally available at all times, subject to maintenance work, technical issues or force majeure.
Buildenzo may temporarily suspend access to the site to carry out corrections, improvements, updates or security operations.
5. User accounts
Some features may require the creation of an account. The user undertakes to provide accurate, complete and up-to-date information.
The user is responsible for keeping their login details confidential. Any use of the account is deemed to have been made by the account holder, unless proven otherwise.
If fraudulent use is suspected, the user must notify Buildenzo promptly.
6. Verified businesses
Buildenzo verifies businesses before they are listed in order to build user trust.
This review may cover, in particular:
- the company’s existence;
- business contact details;
- the declared business activity;
- consistency between the trades listed and the activities carried out;
- the information provided during registration.
This verification does not constitute an absolute guarantee of the company’s quality, prices, lead times or future services.
7. Contact enquiries and matchmaking
Homeowners can contact a company using the contact details or features available on Buildenzo.
The company remains solely responsible for the replies provided, the quotes sent, the prices quoted and the work carried out.
Buildenzo does not intervene in the negotiation, conclusion or performance of the contract between the homeowner and the contractor.
8. Customer reviews and ratings
Buildenzo allows users to post reviews and ratings about businesses. These reviews must be honest, helpful, respectful and based on a genuine experience.
The following are specifically prohibited:
- fake reviews;
- reviews published by the company about itself;
- paid or manipulated reviews;
- insults, discriminatory or defamatory remarks;
- advertising content or off-topic content;
- sensitive personal information published without authorisation.
Buildenzo may moderate, reject, hide or delete any review that does not comply with these Terms and Conditions of Use.
A business may report a review that it considers to be abusive. Buildenzo will review the report and take appropriate action.
9. Users’ obligations
9.1 Common obligations
All users agree to:
- to use Buildenzo fairly and in accordance with the law;
- do not impersonate a third party;
- do not disrupt the functioning of the website;
- Do not publish any illegal, misleading or abusive content;
- Do not automatically collect data from the website without authorisation.
9.2 Obligations of businesses
Companies undertake to:
- provide accurate and up-to-date information;
- to carry out their business legally;
- comply with the rules applicable to their profession;
- respond professionally to enquiries received;
- Do not manipulate reviews or ratings;
- Do not publish false commercial information.
9.3 Obligations of private individuals
Homeowners undertake to:
- make serious enquiries;
- Do not use Buildenzo to harass a business;
- leave honest reviews based on real-life experience;
- Show respect for businesses and other users.
10. Buildenzo’s liability
Buildenzo takes reasonable steps to provide a reliable, secure and useful service.
However, Buildenzo does not guarantee:
- the absence of errors or interruptions on the website;
- the constant availability of services;
- the ongoing accuracy of all information provided by the companies;
- the quality of the work carried out by a company;
- obtaining a quote, an appointment or a client;
- the absence of any dispute between a private individual and a company.
Buildenzo cannot be held liable for any damage arising from a building project, a service, a quotation, a delay, a defect or a dispute between users.
11. Personal data
Buildenzo may process certain personal data necessary for the operation of the website, such as name, email address, telephone number, account details, enquiries submitted, reviews posted or technical connection data.
This data may be used for:
- create and manage accounts;
- list companies;
- handle contact enquiries;
- moderate reviews;
- secure the platform;
- to comply with legal obligations;
- improve services.
In accordance with the GDPR, data subjects have, in particular, the rights of access, rectification, erasure, restriction and objection. The Belgian Data Protection Authority points out that cookies and personal data include, in particular, information that enables a person to be identified directly or indirectly.
To exercise your rights: contact@buildenzo.com
13. Intellectual property
The name Buildenzo, the logo, texts, graphic elements, interfaces, features, databases and content created by Buildenzo are protected.
Any unauthorised reproduction, extraction, copying, modification or use is prohibited.
Companies guarantee that they hold the necessary rights to the content submitted to Buildenzo, including text, logos, images, descriptions and commercial information.
14. Suspension or deletion of an account
Buildenzo may suspend or delete an account, profile or content in the event of a breach of these Terms of Use.
This measure may be taken, in particular, in the event of:
- false information;
- identity theft;
- attempted fraud;
- fake reviews;
- illegal or abusive content;
- failure to comply with the platform’s rules;
- behaviour that undermines the security or reputation of Buildenzo.
15. Amendments to the Terms and Conditions
Buildenzo may amend these Terms and Conditions to reflect changes to the website, services, regulations or business model.
The applicable version is the one published on the website at the time of using Buildenzo.
16. Applicable law
These Terms and Conditions are governed by Belgian law.
In the event of a dispute, the parties shall first seek an amicable solution. Failing that, the competent courts shall be determined in accordance with the rules applicable in Belgium.
17. Contact
If you have any questions regarding these Terms and Conditions of Use:
Email: contact@buildenzo.com
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